Shipping & Delivery
Quality products, excellent service, and friendships that go beyond the checkout—yep, that’s our vibe. 🙌 We’re all about being speedy, friendly, and making your life easier. If there’s anything we can improve, hit us up—we’re all ears!
General Questions
You've placed an order, the sun is shining and the sewing gods are singing - now what? 😊 Our team will carefully package and ship your order within 3 business days. You'll receive an email with your tracking number once your order is shipped.
Our production and fulfillment space is in Kitchener, Ontario, Canada. We ship using USPS, UPS, Canada Post, and GLS.
For sure. Write the note 'LOCAL' in your cart and we'll refund shipping once your order is packed (no coupon code needed). We'll also send you an email with our address and pickup instructions. Our pickup location is near the Boardwalk in Waterloo, Ontario.
Shipping
Shipping rates are calculated by weight and location at checkout before you pay. We use live shipping rates provided by our integration with Canada Post & UPS. Please note that UPS does not deliver to P.O. Box addresses.
USPS tracked shipping rates start at $6.50 USD. You will be able to see your shipping rate before you pay. We also use live shipping rates provided by our integration with DHL & UPS. Please note that DHL & UPS do not deliver P.O. Box addresses.
For Canadian Orders: All parcels shipped via Canada Post Expedited and Priority Mail include $100 insurance coverage. Canada Post Oversized Lettermail and UPS parcels are not insured.
For US Orders: All parcels shipped via USPS Priority Mail include $100 insurance coverage. USPS First Class Mail, Economy Ground, DHL, and UPS parcels are not insured.
If you’d like additional coverage, please contact us at help@zippervalley.com
Great question! Right now, we ship to Canada, the US, Australia and New Zealand. 🌍 We hope to expand to more countries in the future—stay tuned!
These Things Are Good To Know
- Canada Post, USPS and other couriers guidelines are not guaranteed delivery dates.
- Canada Post does not ship on weekends and federal holidays.
- We're not responsible for shipping delays or lost packages.
- If your order is returned because of an incorrect mailing address or incorrect shipping method, you will need to purchase a new shipping label. Once the postage has been paid, we will resend the package.
